Help centreRepairsUpdated
Hand the device back
Close the job properly: settle the balance, hand the device over, and start the warranty from the right day.
By the end of this the ticket is closed, the money is settled or explicitly not, and the warranty is running from today rather than from whenever the job was booked in.
- OpenBooked in, not started.Can move to:In ProgressCancelled
- In ProgressSomeone is working on it.Can move to:Awaiting PartsOutsourcedCompletedOpenCancelled
- Awaiting PartsHeld up by an order, not by a person.Can move to:In ProgressOutsourcedCancelled
- OutsourcedAway with a third party, still on its ticket.Can move to:In ProgressCompletedCancelled
- CompletedFinished, still in the shop.Can move to:DeliveredIn ProgressCancelled
- DeliveredHanded over. Back to In Progress if it returns under warranty.Can move to:In ProgressCancelled
- CancelledThe job is not happening.
Nothing follows this — it is the end of the road for that record.
Completed and Delivered are two different facts: one says the work is done, the other says the customer has the device. A shop that treats them as one cannot answer “is it ready” and “has it gone” separately.
Get the job to completed
A repair is finished when the work is done and tested. That is a separate step from the customer collecting it, because they usually are not the same day.
Raise the invoice
Generate invoice from the ticket. Any deposit already taken comes off it.
Take the balance
Whatever is left, by whatever method. The invoice settles as the payments land against it.
Hand it over
Handing over closes the ticket and starts the warranty from that moment.
Handing over an unpaid job is possible, but it asks for a reason and records who allowed it. That is the point — it should be a decision, not an accident.
Questions that come up
- They are collecting it tomorrow
- Leave it completed. Ready-to-collect is a real state, and the queue on the repairs screen counts it.
- When does the warranty start?
- At handover. If you change the length later, the expiry is recalculated from the same start date rather than from today.